68
05Enterprise intelligence

AI capability is growing, but adoption is uneven.

A clear view of how people used the programme, where capability improved and what leadership should do next.

Executive summary
  • Sales has the highest application score across the organisation.
  • Finance has high awareness but low practical application.
  • Operations has generated the highest number of repeatable workflows.
  • 14 high-value use cases are ready for scaling.
AI Capability Index
Explore82
Prompt74
Apply61
Evaluate79
Scale42
AI Capability Index
Average score across five areas, shown out of 100
68
01Are people engaging?

Attendance is not the constraint. Converting practice into applied work is.

Invited
1,240
Attended
1,066
Practised after
756
Applied to real work
546
Built something repeatable
236
02Are people getting better?

Capability movement, before and after.

Sales
41 → 78
Finance
38 → 55
Operations
44 → 81
HR
33 → 58
Technology
52 → 84
Department results · Awareness · Confidence · Application · Repeatability
DepartmentAwarenessConfidenceApplicationRepeatability
Sales
92
84
79
46
Finance
88
61
38
21
Operations
85
80
74
68
HR
79
58
41
24
Technology
94
88
82
57
03Where is AI creating value?

Use cases by business value and adoption potential

ExperimentScaleDeprioritiseOptimiseVendor query triageClose commentaryDeal desk summariesPolicy Q&A assistantChurn cause briefsMeeting action notesBid boilerplate draftingTicket sentiment taggingAdoption potential →Business value →
Vendor query triage
Operations
82/78
Close commentary
Finance
71/34
Deal desk summaries
Sales
76/81
Policy Q&A assistant
HR
44/72
Churn cause briefs
Customer Ops
88/41
04What should leadership do next?

Four decisions worth making this quarter.

01

Finance is aware but not applying

High awareness, low application. Run an applied clinic on close commentary with real ledgers, not demo data.

Schedule applied clinic →
02

Operations is ready to scale

Operations has the highest repeatability score in the organisation. Fund the vendor triage workflow and give it a named owner.

Fund and assign owner →
03

14 use cases ready for scaling

Business value above 60 and adoption above 60. Prioritise the four in the Scale quadrant this quarter.

Stand up scaling board →
04

Champion coverage is thin outside Technology

Only two functions have active champions. Name two per function before the next cohort begins.

Nominate champions →